Refund and Returns Policy

Effective Date: December 19, 2024

At Ecosphere365 (“we,” “our,” or “us”), customer satisfaction is our priority. This Refund and Returns Policy outlines the terms and procedures for returning items and obtaining refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

  1. Return Period: Returns must be initiated within 30 days of receiving your order.

  2. Condition of Items: Items must be returned in their original condition, unused, and with all original tags and packaging intact.

  3. Non-Returnable Items: The following items cannot be returned:

    • Final sale or clearance items.

    • Customized or personalized products.

    • Earrings or other jewelry for hygiene reasons.

2. Return Process

  1. Contact Us: To initiate a return, email us at Inf@ecosphere365.com with your order number, product details, and reason for the return.

  2. Approval: Once your return request is approved, you will receive instructions on how to proceed.

  3. Packaging: Ensure the item is securely packaged to prevent damage during transit. Damaged returns may not be eligible for a refund.

  4. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

  1. Inspection: Refunds will be processed after the returned item is received and inspected.

  2. Processing Time: Refunds are typically issued within 14 business days to the original payment method.

  3. Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

  4. Refund Notifications: You will receive an email confirmation once your refund is processed.

4. Exchanges

  1. Eligibility: Exchanges are subject to product availability and must meet the same return criteria as listed above.

  2. Process: Contact us at Inf@ecosphere365.com to request an exchange. If the requested item is unavailable, a refund will be issued instead.

  3. Defective Items: For defective or damaged items, please notify us within 7 days of receipt. Include photos and your order details to facilitate an exchange or refund.

5. Damaged or Incorrect Items

  1. Reporting Issues: If your item arrives damaged or incorrect, notify us within 7 days of receipt at Inf@ecosphere365.com.

  2. Resolution: Depending on the issue, we will provide a replacement, refund, or store credit.

6. Non-Returnable Situations

We cannot accept returns in the following cases:

  1. Items not in their original condition or missing tags and packaging.

  2. Items returned without prior authorization.

  3. Returns initiated beyond the 30-day return period.

7. Contact Us

If you have any questions about this Refund and Returns Policy or need assistance, please contact us:

Address: 11630 Blue Jay Ln, Fontana, CA 92337, US
Phone: 352-555-555
Email: Inf@ecosphere365.com

Thank you for shopping with Ecosphere365. We value your trust and strive to provide you with a satisfying shopping experience!